Full House Venues FAQs

Rebrand & Ownership Change


Q1 Why is Entain Venues becoming Full House Venues?

We're returning to our roots. Full House Group built the foundation of this business over two decades, creating the trusted relationships and innovations that define venue entertainment today. 


Entain Venues was an important chapter in our evolution, allowing us to grow and develop our capabilities. Now, under new ownership that's deeply committed to the licensed venues sector, we're coming full circle - becoming Full House Venues.


This rebrand reflects our renewed focus on what we do best: delivering world-class entertainment solutions exclusively for licensed venues. It's a signal of our ambition and innovation moving forward.

Q2: What does the change in ownership mean for me as a venue operator?

Good news: we're more focused and more committed to you than ever.


The new ownership brings three key benefits:

  1. Singular Focus: We're now 100% dedicated to the licensed venues industry. No distractions, no competing priorities, just laser-focused on venue operator success.
  2. Investment: The new ownership is backing our product suite and technology infrastructure. 
  3. Stability: We've retained our experienced team (20+ years of relationships and expertise), now partnered with ownership that shares our vision. That's stability + momentum.

In short: you get the partner you've known, with clearer focus and greater ambition.

Q3: Will anything change about how I interact with Full House Venues?

Very little in the near term. Apart from our brand new email addresses, your account, your products, your support, all remain the same. We're the same trusted team you've worked with.


Over time, you may see:

  • New features and product enhancements 
  • Enhanced customer success support
  • Industry leadership and thought partnership


But the relationship remains built on trust and reliability. We're not reinventing the wheel - we're making it roll better.

Q4: Do I need a new contract?

No. The rebrand does not trigger any contract changes. Your existing terms remain in effect exactly as agreed.

If you have questions about your specific contract, we encourage you to reach out to your account manager, and they can walk you through any details.

Q5: Will Full House Venues continue to support the products I'm currently using?

Absolutely. All of our market leading brands remain in place.

This change will lead to increased focus and better support for our complete product suite: APL, SportsPick, InnQUIZitive, QuizzaMe, and DJ Bingo.

Q6: Who should I contact if I have questions about the rebrand?

Great question. Here's who to reach out to depending on your need:

  • Account/Product Questions: Your existing account manager (contact information mostly the same - simple update their email address to example firstname.lastname@fullhousevenues.com.au) 
  • Support Requirements: Your existing support channel 



Your account manager is your best first point of contact. They know your venue and your needs and can direct you to the right resources.

Q7: How will Full House Venues be different from competitors?

Three key differentiators:

  1. Focus: We're 100% dedicated to licensed venues, not distracted by other business lines or markets
  2. Expertise: 20+ years of relationships, knowledge, and proven solutions in this specific sector
  3. Partnership: We're not vendors selling features; we're partners invested in your success. Your success is our success.


In a crowded market, focus, expertise, and genuine partnership are rare. That's what we're offering.

Q8: Where can I find official information about the rebrand?

Official rebrand information is available:

  • Website: www.fullhousevenues.com.au 
  • Press Release: soon to be released
  • Account Manager: Your existing contact for personalised information


We'll be sharing updates through official channels throughout the transition.

If you only remember these 5 things:

  1. ✅ Same Team, New Ownership: 20+ years of trusted relationships + new ownership commitment = stability + momentum
  2. ✅ No Changes to Your Service: Your products, pricing, contracts, and support remain exactly the same
  3. ✅ Faster Innovation: The rebrand signals our focus on accelerating innovation in APL, SportsPick, InnQUIZitive, QuizzaMe, and DJ Bingo
  4. ✅ Your Success Matters: Everything we do is measured by how it helps venue operators thrive
  5. ✅ We're Listening: Your feedback shapes our roadmap and future direction. Let us know what you think.

Still have a question?